We run out of Austin, and Manor sits about 12 miles out - one of the farther towns on our list, past places like Mueller and St. Johns that sit inside the city itself. We don't have a branch or a truck stationed in Manor, so every call here starts with a drive. We won't tell you we've got a standing response time for this stretch of the service area, because we don't; distance is a real variable in how the day gets scheduled, especially if we're already out on a job closer in.
When you call, tell us the opener brand if you can see it on the housing, and whether the door moves at all. That's usually enough for us to guess what's likely wrong and bring the right parts on the first trip instead of a second one.